AM Information Present: Steven Eagell Group CEO focuses to recruit ‘higher than me’


Steven Eagell Group chief govt Steven Eagell has advised AM how his function within the AM100 automobile retail enterprise is to make sure it recruits “higher than me” so it has the talent set to succeed.

Six years on from an AM supplier profile characteristic wherein Eagell revealed that he had grown the enterprise efficiently after placing a “dream workforce” in place beneath him, he reasserted the function of recruitment and retention within the Toyota and Lexus franchisees continued prosperity.

“My function is to recruit folks which are higher than me” Eagell advised AM Information and options editor Tom Sharpe through the newest episode of the AM Information Present podcast.

“The blokes which are on the bottom, these are those that run the companies and that’s what’s actually necessary to us. However they’re not solely good and educated at what they do, however are additionally a part of the workforce.”

Steven Eagell Group has grown its automobile retail operations from 11 to 32 Toyota and Lexus dealerships because it was final profiled by AM in 2016.

In his AM Information podcast interview Eagell gave an perception right into a 12 months that has seen it scoop 9 awards from its OEM companions and the AM Awards’ Franchised Dealership of the 12 months accolade with its Lexus Cambridge operation.

Eagell additionally mentioned the challenges of the transition to electrical autos (EV), new automobile provide shortages and its technique for additional development following its current Inchcape Oxford Toyota dealership acquisition.

“It is smart for us to proceed to develop as and when the chance arises” Eagell revealed, however he stated that any development outdoors the Toyota and Lexus manufacturers could be very fastidiously thought-about.

He stated: “Going ahead would we develop with different manufacturers? We’d by no means say no to something however to start with it must be with the blessing of Toyota Lexus and secondly it must be a significant relationship.

“We’re not likely fascinated with two of this and three of that as a result of in that case you simply are usually doing half a job two or 3 times.

“Hats off to folks that do it nicely, however we’ve got simply tended to concentrate on what we do greatest and what we all know.”

Among the many different topics lined on this episode of the AM Information Present podcast are:

  • The EV transition: a special mindset and manner of coping with clients
  • Provide challenges: delivering on buyer expectations
  • Coping with hovering vitality payments and a cost-of-living disaster
  • Driving retention to leverage automobile and buyer lifetime worth

To view different episodes from the AM Information present podcast collection, click on right here.

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